| Address: | TVS - Litra Motor Pvt Ltd - Plot No 47, near Juinagar Station Road, Sector 1, Shiravane, Nerul, Navi Mumbai, Maharashtra 400706 |
I am writing to address a deeply concerning issue regarding the recent purchase of a vehicle from your dealership.
On [29th February 2024] I booked a vehicle paying 50, 000/- down payment, I visited your dealership [Litra TVS] to take delivery of a new [TVS Jupiter 125 Disc - 2024 Model]. To my dismay, upon inspection, I discovered significant damage to the vehicle, including deep dents on the rear body part and a dent on the left side panel and rusted nuts and bolts. These damages were brought to the attention of your sales representative on [6th March 2024], who assured me that the necessary repairs would be made promptly. Despite assurances that the parts would arrive by [11th March 2024], and the repairs would be completed by [12th March 2024], no resolution was provided by Suraj sales representative, leaving me without any response even after several follow-ups.
Upon my return to your dealership on [13th March 2024], I was disheartened to find that although the damaged parts were replaced, the vehicle still exhibited signs of damage. Despite informing the Manager, Parikshit, no satisfactory resolution was offered. This situation has not only caused me undue inconvenience but has also resulted in wasted time and expenses incurred in traveling to your showroom repeatedly.
As a customer who placed trust in your dealership, I expected to receive a vehicle in perfect condition and am deeply disappointed by the lack of accountability and professionalism demonstrated in handling this matter. Furthermore, the prolonged delay in resolving the issue has further exacerbated my dissatisfaction.
Given the circumstances, I am requesting an immediate refund of the amount paid for the vehicle. The level of service provided has fallen far short of my expectations, and I am unwilling to continue any further association with TVS.
Please understand that this situation has caused me significant mental distress, and I am compelled to escalate this matter on social media and file a formal complaint with the Consumer Forum if a satisfactory resolution is not reached promptly.
I urge you to prioritize this matter and provide a swift response. Your prompt action in resolving this issue will be greatly appreciated. I wish to get my money refunded.
I eagerly await your response.
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