| Address: | Chaudhary Motors, sector 5,gurgaon Haryana, Gurgaon, Haryana |
Myself j. Martin, early this year i bought tvs ntorq 125. Date of purchase[protected]. Recently i met an accident on 31th august 2019 and i decided to claim it in tvs choudhary motors.
Choudhary motors plot no 105. Opp. Bharat petrol pump, sec 5, gurgaon, haryana.
On 1st september 2019, i went there and they said me to come on 4th september. On 4th september 2019 they asked me to leave my vehicle in service center and they said surveyor will come and will check it. I have insuranced my vehicle with tata aig,
Policy no-[protected].
On 14th september surveyor came and surveyed but till now i haven't get my vehicle back. I went so many times there till 20th sep they haven't started any work. When i asked them they said parts are not available. On 23th september they told me to take my vehicle back and said one part is not available and one part they had installed is second hand part by saying surveyor has not claimed this but we are giving it on our own and saying once the part comes you bring vehicle we will put the not available part. whenever i ask them or call them the reply will be sir please come tomorrow parts are not available yet.
I am raising this complaint because of the service i got from the chordhary motors by your gracious name isn't according to it.. My vehicle is still standing there on the roadside getting scratches and dust. When i asked them what will you do for the scratches they said in a harsh manner we didn't do it you must have done it, i told sir it isn't done by me, they said surveyor must have taken pics before survey and till today i haven't seen that pics, even after accident my vehicle didn't had much scratch though it is now.
Dust can be removed but scratches cannot.
Is this the way you train your staff? Is this your brand's status? Is this the way to speak to the customer? They said do whatever you want to.
Was this information helpful? | 
Post your Comment