Tvs Motor Company — Service of my scooter TVS Jupiter.

Address:

TVS Matrix service center, Mira Road East.

Yesterday which means on 13-06-20 I took my TVS Jupiter for servicing to an authorized service center named TVS MATRIX. I had already taken an appointment of 11 in the morning so that I need not to wait for receiving my scooter back. But still, these guys entered my scooter in the service booth after 1.30PM in the afternoon and gave me back by 4PM. So what was the use of taking an appointment? I remember one guy getting his TVS NTORQ scooter for service at 3PM and receiving his scooter back at the same time as mine. Well that's not the issue. Since I thought the longer I wait the better service I'll receive. But I was wrong, because today morning when I decided to take my scooter out for a spin, I noticed some oil on the ground which was obviously falling from the bottom of my scooter. I bent down to check from where actually the oil is falling. To my surprise, the drain nut from where we remove the old dirty oil wasn't as tight as it was needed to be. It was literally moving with my fingers. And the oil was draining in drops. So from the evening of 13th till the morning of 14th, the oil kept leaking that too in a nice flow. I just want to know one thing, is this the kind of service you receive from an authorized service station? I paid 2100 INR for this? For leaving my scooter with a loose drain nut so that all my new oil empties within a week? And then again the service guys will charge me for a new bottle? They charge differnt different charges for god knows what reason, still we keep faith that it's for the betterment of our vehicle. Is this a ### joke? Who's responsible for this? I need my money back for the bottle of oil and also the consumable charge which they took from me. I request you guys to take strict action for such behaviour and do something so that these guys stop looting people in the name of so called SERVICING.