TVS Motor Company — Sold me defective Apache RTR 200 4v.

Address:

Khordha, Odisha, 751001

My name is Nikhilesh Dash.I am from Bhubaneswar.On 29th December 2016 I bought a Apache RTR 200 4v Matte red colour from JYOTE TVS, Bhubaneswar.From day 1 I was complaining of a weird sounds from engine.But the Jyote tvs Service centre guys were saying it's normal.When I complained by mailing TVS, the TVS territory manager Mr.Satyajeet Panda called me to bring the bike to Service centre.He test rode and inspected the bike and agreed to the sound coming from the engine.Head said there is very minor problem in engine and will take maximum 1 day to get rectified.So I gave the bike.But when I reached the service centre the day after, I was shocked to see the bike completely dismantled.The engine head, clutch plates everything was opened.This was very very heartbreaking for me to see.After that it's almost 5 days I have still not received the bike.
I asked the company for replacement bike as the defective bike is only 10 days old and still not registered in my name.They are not replying to my mails.Why I as a customer suffer for the company's fault?. I don't know what kind of experiments are being carried out on the bike. I want a replaced bike not a repaired bike from them.
Please help me in this regard.