Tvs Motor Company — Stopping Issue in TVS JUPITER

To

Venu Srinivasan (Chairman Emeritus)

T.V. Sundaram Iyenger(Founder of TVS)

KN Radhakrishnan(Director and CEO)

Vijay SK(General Manager)

This is an urgent plea to address my issue as a genuine customer of TVS Motor company.

I am an owner of your company's product named TVS Jupiter and I have been facing a very big problem since the time I purchased this product i.e. in 2018.

The main issue which still lingers on in my scooter is stopping in due course of normal running and not switching on till a very long time.Everytime, I had to take my scooter to service centre for resolving this issue but everytime they just repaired the issue and I went back with no permanent solution after every free maintenance service.I used to complaint to TVS customer care regularly about this issue and what they used to do is that inform my nearest service centre about the issue so that they can send a mechanic to resolve the issue.

This problem still persists in my scooter since last 4 years continuously and I have tried each n every way to reach out to your service centre but no one there could resolve the issue in my scooter.I am utterly disappointed by your company's product and I think I should not recommend this product to any of my friends and family because after being humiliated so many times, my issue is still not resolved and your company never took my issue seriously.

I think there is a manufacturing defect in my scooter which your service mechanics could not identify and I am still suffering from this issue.It maybe a small problem for you and your company but its a big issue for a Indian customer who has invested his hard earned money on a vehicle to use for a longer period of his life but what he can do if the company doesn't deliver the satisfaction which he expects.

I have lost the believe in your company and I tried many ways to reach your company's top most officials but I couldn't reach them and after some failed efforts, in the end I am requesting you to please address my issue and give me a proper solution to this problem.

I would mention that I encountered an issue like this in my Godrej mattresses, and I talked with the CEO of Godrej company Mr.Anil Mathur and he took my issue very seriously and I appreciated his will to take customer satisfaction as the topmost priority and he even got my mattresses replaced completely.

I hope I will get a solution from your side for my problem and I think you will consider my issue as a genuine customer problem.I think that this is the right way to reach out to your company and I believe that you will resolve this issue as soon as possible.

Waiting for your reply,
Yours faithfully

Tejas Kohli
(A genuine customer)
Contact number- [protected]