Tvs Motor Company — Suspicious fraud at Service Center

Address:

M5, Rohini Garden, R.A.Puram, Chennai - 600028

Dear Sir,

I am a customer who bought TVS Scooty in the month of February 2020.

For my First free service I went to Brilliant TVS located at Mandavelli on 4th June 2020.

They gave me the vehicle the very same day, but the next day I noticed that my vehicle speedometer glass was tampered (Refer attachment).

I took it back to service center and they immediately asked me to come back on a Sunday to get it changed as my vehicle is new and in the warranty period.
They told me that I will get a new Speedometer Set and so the meter will be reset to zero.
But when I got it back for the second time, they did not change the Speedometer set completely but only the top glass was changed and the meter was not set to zero.
Also, my vehicle speedometer is not running now, and I am not comfortable to take it back to the same place for fix.
This clearly seems to be a fraud happened in the service center. My vehicle is been used to claim a new speedometer set which was not required in the first place for my vehicle.
It also raises another doubt, whether the internal parts could have been changed without my knowledge. Hope you understand my concern.

I therefore request you to investigate on this issue and take necessary action in order to retain customer trust and value.

Thank you,
Joshua Dass

Vehicle Details:
Reg No: TN06Z1145
Invoice Date: 11 February 2020
Engine No: AG3AL28M7312