| Address: | Chennai, Tamil Nadu, 600032 |
Dear Sir/Madam
I purchased the Bike from Ramkay TVS Adayar on 07/07/2015. The experience was nice from sales side. Now the problem is from your Dealers Service Section. If it is a free service they will not at all listen from customer complaints. Simply they need money from customer. To be honest I really got a worst Customer Service experience from TVS and the dealer.
Here I described detailed experience which I got from TVS and Dealer.
First Service Experience.
Reported Problems.
1. Cold Start issue.
2. Throttle issue in 2nd gear.
3. Vibration between 40 -50 km speeds.
4. RPM Variation Issue.
The same I reported to service Centre. Then the mechanic came for test drive and he declared no problem in your bike and the vibration is normal and it will come. Then he takes my bike for service and normal oil change. Then I received the call from service Centre your bike ready come and collect. I paid the money after 2 and Half Hour they delivered my bike. I was in urgent and I moved immediately from service Centre. Next day morning I noticed physical changes in my bike. Both the side mirrors not in position and the Battery side cover is not locked.
Usually what we will think if our bike or car serviced. It will not create any issue for us to go ride. I planned to go out with my bike for 40 Km away from Chennai city. Still the Previous problems stands in the same. During the ride I noticed a new problem (Which is developed by Ramkay TVS Before it will come rarely). During the ride I completely reduced Throttle but the RPM stands in 4K and I applied the clutch still the RPM is in 4k. It creates big trouble for me to ride the bike. Each and every signal it creates big sound and the Engines Emits more Heat I was unable to keep my legs in foot rest. The next day I took my bike to service Centre I told everything they said me to wait for 30 Minutes. Again it takes 2 and Half hours for them to return my bike during the time I told them to take your own time and give another bike till my bike readiness.
They said no. Finally they gave my bike. I asked them what is the issue the said the engine Head alignment was in wrong position. I asked how come it will change the position automatically it was fine before the service. They said it will come some times. I asked only one question again the problem will come or not they said it will not come. Then I left from service centre. After 5 km again I noticed the same problem and the engine emits more heat.
Now they added one more new feature to my bike I don’t need to switch off manually it will get off automatically even I am riding. I called the service manager and explained the whole story. He said me return the bike to service centre. I said no you give me a stand by bike and take my bike. He said no. After frequent follow-up one mechanic called me (Who checked my bike in service centre and he said he will come to my place and resolve the issue. He reached and adjusted something near carburetor immediately the rpm gets down (He is not touched the RPM Screw). And he said now it’s ok. We both take a drive and it’s behaves normal. I asked what you guys did before and you said the issue is from Engine Head now you not even touched the head. Simply he laughs.
But the issue was not resolved. Then I made a call with TVS Toll Free Number. After few days I got a call from Mr. Hemanth. He told me to handover my bike to ramkay tvs. As he said I dropped my bike and explained him about all the problems. He asked me for one day to resolve the issues, but it takes more than two days. After couple of days they said all problems solved and we will drop your bike at your home. In night around 7.30 PM mechanic gave my bike and I told him to wait few minutes to complete test drive he said no.
Then I found the magic created by Ramkay and TVS. During the ride I heard huge noise from Engine Left side and immediately I call the mechanic who dropped my bike he came back and tested and said no issues. I shocked how come he said it’s normal and I asked one stranger to check the noise he also said noise is there then mechanic said give the bike I will take it to service center I told him no. After reaching my home I noticed BIG screw is not fixed properly and My Bike Body’s physically damaged. Immediately I called Mr. Hemanth and reported the same he told me to take the bike for inspection. Next day morning I went to Ramkay TVS Velachery Branch. Mr. Hemant Came and inspected and he asked sorry for the incident and he agreed to replace the damaged spares.
I went with Mr. Vadivel (Ramkay Tvs) for Test Drive More than 50 KM to prove the issue. Finally he agreed the problem and he changed the carburetor. Then I did test drive problem not solved. The he changed TCI. After that the problem not noticed. But Cold Start issue was there.
For All the above activity I spend My 3 Day’s
Second Service Experience.
I got a call from Ramkay TVS for Service due. I went there and reported the following problem.
1. Cold start issue.
2. Throttle Issue in Second Gear.
Again they said they need the 1 day time to resolve I said ok. But they took 3 Days. They said all problems resolved and Cold Start they replaced Choke Coil. I went for test drive and again I noticed the RPM raising issue. I came back to the service center I showed them the issue. The same time Mr. Hemath also was there. Then they replaced again the TCI. After that the issue was solved. But the Throttle issue was there. For this activity I spend 1 Whole day.
Third Service Experience.
I got a call from Ramkay TVS for Service due. I went there and reported the following problem.
1. Noise from the Tank.
2. Throttle Issue in Second Gear.
3. Self-start issue during the Gear.
They said ok. We will take care. Next day they returned my bike. Solved only the Self-start issue other problem was not resolved.
Kilometer Reached – 4100.
The vehicle is running with following Problems.
1. Throttle Response Issue in First and Second Gear.
2. RPM Raising/Decreasing Issue.
3. Noise from Chain Bracket.
4. Engine emits more heat compare to other Bikes.
5. Misfiring.
6. Gears are Hard.
7. Noise from the Tank.
Dear TVS… This is the current situation of Your Customer. Now I need the permanent solution from you.
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