| Address: | New Delhi, Delhi, 110045 |
Dear sir,
I am vinay kumar using your premium product named as tvs apache since once year. I have bought this bike on 25/oct/2015. The day i have purchased this bike you/distributor/service agency (Dynamic motors pvt ltd, raja puri) has started money making policy with the customer. Below is the list of complain made by me: date wise.
1. On dated: 30/oct/2015 (Just after 5 days of purchasing) engine oil drain plug was leaking. Being an engineer i can feel that it can be happen, i thought its okay this problem is minor one. But i wont be knowing that the game has just started.
The job card no. Was 17845. Bike km: 527
2. On dated:15/april/2016 : i logged the complain for abnormal sound when bike goes over 70km/h from the engine also the vehicle was not running above then the 70 km, s. Service center (Dynamic) authorized by you has suggested for the servicing of the bike and i paid for it of 1006 rs. On the job card no. 32909.in which synthetic oil has been replaced also. Bike km : 5019
3. On dated approx. 1 may 2016: problem logged that bike is not getting speed up up more then 70 km, s. I went to service center and they suggested that we need to check clutch plate and they did on foc basis. And they replaced synthetic oil to tvs true premium 10w30 engine oil.
They also suggested for silencer replacement for the abnormal noise problem.
4. After 20 days i logged the complain on tvs toll free no, for the same problem.
But i still not received any call from field executive of tvs as suggested by the customer care.
5. On dated 10/6/2016i take my bike again for the same problem ad they have again serviced my bike by normal procedures. After the service i still faced the same problem. Job card no 38747
6. On dated 14/8/2016 normal servic has been done by the service centre and my complain was same, and i was paying money again and again. Job card no 46723.
7. On dated 5/10/2016after getting repeated complaints service center has finally take the decision to take a test drive of the bike and now suggested by executive for some spare parts costing to me 5679 rs. And told us that now you bike will be o. K. Job card no. 52549
8. On dated 20/10/2016 i again take my bike to service center for the new complain this time because they has replaced many parts on 5/10/2016. And again they has changed the clutch plate due to oil was not coming in the clutch plate and the main funny thing was all bolts were found in loose condition. So the bike was vibrating on more the 60km/hour. Job card no. 54194
9. On dated 6/11/2016 i again logged the complain in tvs this time. Complain no. 89711
10. On dated 13/12/2016 went for service with the same complain. They did service again and again paid by me. Job card no. 59763
11. From date 29/12/2016 t0 1/1/2017 service centre has taken bike for the engine work on paid basis and paid by me. Total item replaced on that service is 28 no. S) job card no 62040
12 again logged the complain. 2/1/2017 as the problem increases and the bike sound has changed, pick up bike has reduced very much. After engine work bike has been changed to its worst condition.
13. 8/1/2017 problem identified by your service center executive was vibration in running condition, pick up check, engine sound check, etc. Now bike is not starting also.. And this is still on paid basis.
Still the testing is going on. My request you to take this bike for r&d. As i think you have not done this at your premises, or change my complete engine with proper performance.
You executives are making fun o[censored]s that i have take this apache bike (Mr. Vijay raghav/ mr. Rahul) have very good sense of talk with the customer. The only ans is pay the money and go. I don't want to take any action i warranty or to identify the problem, even though i am paying each money.
Mr. Somnath (Tsm) has told us for tvs executive visit but after the he is unable to pick my phone due to any reason.
I have already stepped up for the legal action on the tvs and dynamic.
My bike is still in your r&d center named as dynamic motors pvt. Ltd. Raja puri under the guidance of great scientists.
You are request to kindly send the executive for the check up and get replace my engine asap. Its not acceptable for me to take this bike in this condition. I also want to take my money back wasted i this problem. I also claim for the time i have wasted in this process. I do have all the reports and copies for your reference.
Again same facing problem
Regardsdear sir,
Again i am facing problem of clutch plate failure in very sooner while.
On 21 th march i have taken back my bike, then i have complete complete service of the bike. After just completion of 722 km again failure of disc clutch pressure it was on chargeable basis.
Again visited on 16/9/2017 for same problem, but they did not have any interest to resolve the problem. Now again i went to dynamic motors for a good news asusual that the clutch plate has to be replaced as it has been failed.
Now you suggest what to do from my side, by what you are going to give me the better solution.
Regards
Vinay kumar
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