Tvs Motor Company — TVS Jupiter brake drum Issue

Address:

Bangalore, Karnataka, 560013

Your authorised service center(FAST BYKES TVS) has certified that the rear MAG WHEEL/DRUM Break is been week and need to be changed.

when I requested to claim warranty for the replacement as my vehicle is only 9 months old. The Executives at this service Center denied stating that DRUM Break is not covered under warranty,

However as mentioned in the Extended warranty Card for 5 Years. there is a replacement for Drum brake in Point no.12.

Also the limitations in the service booklet(Pg 44, 45) does not state that drum brake is exempted from warranty claim.

all necessary documents and vehicle spare photos are attached for reference.

it has been since 2 months in following up, nobody has a courtesy to rectify.

I am really disappointed, and lost hopes on TVS Brand. Please do the needful at the earliest.