[Resolved] TVS Motor Company — Tvs jupiter/ defect vehicle

 
9 Reviews
Chennai, Chennai District, Tamil Nadu, India
 Jeelan88
I purchased tvs jupiter on feb 02/2016 initially i found some defect in handle bar and fork. Informed same to mechanic during 1st service but they said all are perfect its new vehicle. Also corburator problem.. Again went their told its very difficult in riding during breaking vehicle goes right side... They said vehicle is good no defect at all. Finally when i checked with outside mechanic, he clearly shows defect in handle bar/fork that y while riding vehicle goes right side... Going to leave 2nd service now.. Will check how they respond...
Complaint marked as Resolved Jul 26, 2016
Problem is not solved yet.. TVs has not contacted me.. I strongly advice to take actions against TVs..

Complaint Status


[May 05, 2016] TVS Motor Company customer support has been notified about the posted complaint.
TVS Motor Company's response, May 06, 2016
Pl let us know the authorised service centre and vehicle details
Updated by Jeelan88, Jul 24, 2016
Problem is not solved yet
Complaint comments  8 Comments     Updated: Share0Tweet0

Comments

See vehicle carburator problem, worst beaking system...especially if we go doubles no control at all...Hope you will help me to resolve the issue.. tomorrow (07/05/2016) going to dealer to leave 2nd service, will ask once again with them. Let me see how they replies...
Anil currants ingole
D.c. no.188
PARBHANI service center
Invoice no.162

Not recieving service from TVS showroom

As im buyed a bike(TVS APACHEA RTR160) past 2months back. the bike doesn't existing the self button and i complianed at TVS showroom but yet taking as responsible. please do favour as soon as fovour.
Same issue persists... fork problem...
I don't know how they closed complaint without notifying me... silly...
Dealer:Ramkay TVS chennai velacherry.
Vehicle no:TN 07 CD 9283
TVS jupiter grey color
If this the state of affairs with TVS Motor's customer service centre what are going to get our problems resolved? In the beginning itself they had mentioned not to pour our emotions which is very clever. I rather doubt their credibility in rendering service to their loyal customer as really they take us for a ride.
I could not assimilate the rudeness showed by the so called Service Manager on a senior citizen despite my pleadings.
I doubt whether any complaint made here would receive genuine redressal?
I have purchased Jupiter and it is having startup issue since I have purchased it, had a word with customer care to replace the Scooter, as it is under warranty, but they said we can not replace it and when we handover the scooter it was in OK condition, Now my question is that do you have any provision where customer can take 3/4 days test ride before purchasing same Bike/scooter(pathetic response).

Today, 3rd time I have given my scooter to service centre for same issue. Service centre engineer fix it for the period of 2 months and after 2 months over scooter start giving startup issue. Not sure whether TVS service centre engineer are well trained or they just giving temporary solution and waiting for warranty expiry date, so that they can charge more money to me to fix that issue, which they can fix it under warranty.

I will request TVS customer care to have look into it and fix the issue permanently, as this scooter is used by my wife and yesterday due to this problem she has to push the bike around 3km.

Scooter has been given to Yash TVS Service Centre, Wraje, Pune to fix the issue permanently. Kindly do follow up with the service centre.

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    TVS Motor Company - Tvs jupiter/ defect vehicle