TVS Motor Company — tvs n torq problem

Address:

Manpada, B4 503, Thane, Maharashtra, 400610

Hello sir,

With regards to earlier complaint 130169

I purchased tvs ntorq from authorised main dealer speedwheels tvs (Charai - thane) on 16th september 2018 with registration number mh04 js 6381.

Unfortunately, in span of less than 6 months, i had been facing button start issue. Not able to start the scooter by self start. Also facing issue for kick start in morning. Need to kick it many times to get the scooter to start.

Considering the age of scooter around 6 months, this kind of negative experience for a brand name like tvs is not acceptable.

Furthermore, have shared this experience with service centre tvs kothari compund (Thane) at the time of servicing dated 8th march 2019 again after teh above complaint was raised. As per the technician at service centre, the problem is resolved but it's not yet resolved from my end as facing the same issue daily.

Kindly suggest what should be done next to resolve the long pending problem with the scooter. Also advise the time frame for resolution of the issue. Since i have purchased this scooter for office use, i need to go to office by an auto daily which shells out extra cost on daily buses.

If nothing cannot be done about it, please take request for replacement of same.

I have a video taken for the vehicle not starting of today morning. Sharing the same.

Awaiting for your swift action.

Regards,

Vinda

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