TVS Motor Company — Tvs ntorq self starting problem

Sir,
Iam a ntorq customer from kerala. From last one year I using ntorq 125. After 2nd service itself the unit had some issues. When I asked about this to the service center they told me it is usual for ntorq. And for the last 6 months 5 or more times scooter have starting problems. Not working self start . Every time service boys came and make it ok and take money from me. Then today also the scooter is not starting. It's not a battery failure i think this problem is related to its engine side. Ifelt really sad to took this one. Can you please replace this manufacture defected unit or solve this problem. I bought my scooter on 2020 july 9