TVS Motor Company — Urgent Consumer Complaint - Lack of Response from Lokesh TVS Medavakkam

I am writing to file a formal complaint against Lokesh TVS Medavakkam due to their consistent lack of response and prolonged delay in addressing my concerns.

Dealership Name & Address with Pin Code: Lokesh TVS & No 11/205A, TVS - Logesh Automobil, Mambakkam - Medavakkam Main Rd, Munusamy Nagar, Vimala Nagar, Medavakkam, Chennai, Tamil Nadu 600100

Details of the Complaint:

- *Service Center:* Lokesh TVS Medavakkam
- *Contact Person:* Elango
- *Elango's Contact Number:* [protected]
- *Nature of Complaint:* Lack of response and delay in providing a quotation for damaged body parts of my vehicle, Jupiter past 27 days
- *Claim Number:* MOT14375952
- *Date of Loss:* 10-DEC-2023
- *Insurance Provider:* ICICI Lombard

I submitted my vehicle for inspection on [11/Jan/2024], as advised by Mr. Hariharan from ICICI Lombard. However, despite repeated attempts to contact Mr. Elango at Lokesh TVS Medavakkam, there has been no response for the past 27 days.

I have provided all necessary details and complied with their requests promptly. However, the lack of communication and prolonged delay are causing immense inconvenience.

I kindly request your immediate intervention to address this matter. Specifically, I would appreciate your assistance in investigating the conduct of Mr. Elango, whose unresponsiveness has led to a breakdown in communication.

I am hopeful for a swift resolution through your intervention.

Sincerely,

Murugavel Yadav
[protected]
[protected]@gmail.com
Medavakkam
Chennai 600100