TVS Motor Company — Worst Aftersales Service. Company failed to repair my bike after almost 3 months

Address:

Amit TVS, UCHAMATI,OPP UBI BANK, Doom Dooma, Assam 786151

My name is Sanju Chakma and I purchased a TVS RTR 160 4V BS VI- Red color on April 1st 2022. After driving the bike for about 8 months, I skidded off my bike and in the process my bike got damaged. The plastic part of the fuel tank cracked, one of the mirrors broke, one of the front indicators broke, accelerator wire got disconnected. I immediately took the bike for repair on January 7th(they did not give me a slip) and the Amit TVS service center at UCHAMATI, OPP UBI BANK, Doom Dooma, Assam 786151 told me that the parts were not available and it can take 1- 1.5 months for the parts to arrive and my bike repaired. Today is March 17th, almost 2.5 months and the parts still did not arrive and my bike is at the service center at the same condition I took it there. I called them multiple times only to find the parts still did not arrive. I went there and even talked to the manager at Amit TVS Motors and he promised to expedite the process but that did not help either. Today, I am helpless as Amit TVS motors is refusing to help and repair my bike within the time frame they promised. I just want my bike repaired as soon as possible as I am having tough time commuting to my work. I have attached all the paperwork of my bike. Please help!

Thank you!

Sanju Chakma
Contact details:
Phone- [protected]
Email- [protected]@outlook.com