Tvs Motor Company — worst service support from susheel tvs

Address:

Plot no. 196, road no7, telecom nagar, Gachibowli, Hyderabad, Andhra Pradesh, 500032

This is in regards to the deliberate negligence of your service team in Hyderabad. I reached out to Susheel TVS (service team) for an accidental damage and the front panel is to be replaced and shock absorbs are also to be checked. They told me to wait for 15days till the spare parts reach the center. It went up to around 28days to get the part to the store. After continuous followups for 4-5times Mr. Suresh from Spares dept. told me that they received to spare parts and told me to come to the store and the replacement would take 3days. Later, the service adviser told me that it will take 5days. the delay till here is around 1month. Now, it took them 25-28days more to complete the repair even after multiple followus and me visiting the service center for a time in the meanwhile. Finally i received the bike with unfinished repairs. Later I gave them Zero in the feedback form. this went up to their MD Mr. Tirupathi Goud. He told that they will get the bike repaired again. It took them around 2 weeks to react on this. Finally they gave me a temporary bike and collected my vehicle for repair. They again failed to do the service properly. Now, ive sent a compliant to you guys on this and even your team doesnt respond on my concern. And now, they again called me and told me that they will come and collect the vehicle for repair. This happened 3weeks ago and no one called me or collected my vehicle for repair. I think no one right from the service technician, adviser, supervisor, manager, MD, and not even the company called TVS are bothered about after sales concerns of the customers. I might have missed your call once, but not forever I miss it. I atleast expect a call from the company and make me feel that someone is responding. But you failed miserably. We own three TVS jupiters at home. I forced them to but it as its a very good two wheeler. But I wish they should not visit TVS service center as they would blame me. I wish I would get a call from your team atleast now so that I respect an addressal of my concern. Please respond or this might end up in consumer court going forward.