TVS Motor — Service

Address:

401107

The vehicle was given on Monday 31st Oct 2015 at Matrix Miraroad. After several follow up calls we got the vehicle today evening 3rd Nov 2015. This was second free service. Total km run by the vehicle 414. They charged for oil twice first time when the vehicle ran 300 kms. We were told oul will be chked and top up if needed will be done. But they cheated us & charged for full oil replacement. Job card number is not mentioned on the bill. Qty of oil replaced not mentioned on the bill. Bill dated 3/11/2015 number 34834. Bill dated 34004 number 34004. We had taken the vehicle for service in Saturday they refused saying that if the vehicle is not done in the same day the vehicle will be parked with them overnight and at our risk. They said if the vehicle is brought the next day it will be handed over on the same day. On whose risk did they park the vehicle for two nights. They are simply harassing the customers. When we went for delivery on 3rd Nov 2015 they were not able to trace the job card. In the absence of job card how could the technician get to know what is to be done. I thing they simply kept the vehicle for 3 days and handed over to us without doing anything.