TVS Motors — faulty/ defective tvs jupiter provided at lucknow location

abkan

from Zamania, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226012
Website:	www.tvsmotor.com

I purchased white jupiter (Bs iv) having chassis no. Md626eg46h3g08043 on 16th july 2017 from katyayani motors rajajipuram lucknow on 16th july 2017.
When 2 people sit on the scooter then on going through some pits on road with the speed of 30, it is giving a jerk at the back side of scooter. A sound is heard as if something is hitting the upper side at the back of scooter.
Concerned dealer tried to repair this fault but not able to fix it even after 6 attempts.
Afterwards he passed the complaint to tvs service manager but till now no satisfactory solution provided. Hence raising this issue in complaint registration portal.
Name - kanchan dubey
Location - lucknow

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TVS Motor Company customer support has been notified about the posted complaint.

Sep 20, 2017

Updated by abkan Still no solution given by their side. They had kept Jupiter with them for the past 20 days and on calling, Service Eng Amit Arora of Lucknow is saying that that sound will come at the speed of 30. He doesn't even know how to talk with their customers, very rough in talking. He is not giving anything in written, I always asked him to provide some logs but he never gave, they are just keeping scooty with them and doing nothing. Really fed up with TVS. Not at all customer friendly. Really irritating and disgusting behaviour from TVS. Please don't buy TVS Jupiter. Shockers are a big problem in this scooty

Sep 20, 2017

Updated by abkan Very bad experience in buying TVS Jupiter. They all really made me frustrated. Please guys i[censored] all are going for TVS Jupiter then kindly check the mentioned problem. It is in every model. On going through pits it's hitting the upper side at the back of the body. Which could harm the oil tank and one day oil tank will surely burst out, if it continuously hits the upper side of the scooty. And hitting sound is only noticeable when two people sit on the scooty and u pass some pit with the speed of 30km. Pls be aware. TVS is making us fool around

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Comments

abkan

from Zamania, Uttar Pradesh

Still no solution provided for Jupiter shocker problem. Scooty is with them for the past 20 days. On calling they are saying that there is no problem in it. But not giving anything in written. Really fed up with the TVS company. They are not at all customer friendly.