TVS — Not delivering my parcel to given address

Address:

Kargil ladakh

Sir I’m javed from Kuwait.this isn’t the it’s time I sended cargo via Tvs ..from last four years I m sending via Tvs ..I had received my stuffs before safely within time.this time I had an urgent parcel so I choose air cargo ..coz I need to receive within 20 days ..I sended on 1.03.2023 later on my receipt in India got a call from new Delhi..telling about the parcel delivery..couldn’t send to my giving address..the agent was telling him to take from Srinagar which is not possible..if Tvs tell Mee before filling form ..I could deny to send ..one week before I did call to head office in Kuwait the parcel still in new delhi..it must reach within 20 date