TVS — not getting rc book

Address:

H-304, Samanvay Sparsh, behind billabong school, vadsar bridge, vadodara, Vadodara, Gujarat, 390010

Before 1-2 years i have completed emi for tvs zupite with vehicle number gj06jh5464, but still i dont get my rc book, i went 2 times at related rto center and paid amount as told by rto person but still i am not getting my rc book.
I paid this amount at date of 08/10/2018
Amount of paid receipt no is gj6r[protected]/gj[protected],
Chassis no. Md626bg45f1c87538