TVS — tvs lp-45 lite

Address:

Jagatsinghpur, Odisha, 754141

Purchased a tvs lp-45 barcode printer dated 21 sep 2017, from cyberian informatics, a/108, saheed nagar, bhubaneswar - 751007, with serial no. Qafnjt002840. When asked about intalation the vendor said there is no issue you can do it yourself (As i was a previous customer of tsc ttp224 pro, as it had issues i thought of switching to tvs), so i thought let it be. When i bought it ans started installing the installation part got completed the printer was loaded with the consumables (Labels and ribbon) but the output was negetive the printer gave no print. I contacted the customer care first they the took the system on remote tried thier level but of no help asked me to contact the dealer for a installation call, and said the first installation of the printer by the company auhorized person is a mandate, you shouldn't have tried on your own. So i contacted the vendor he in return gave me the no. Of mr. Sarkar, who intially didnt pick up my call but when contacted on whatsaap he replied by giving me the contact of one mr. Saroj who takes care of technical issues realted to this location. Now when i contacted him he asked me to call him day after tommorow when called said he is on leave as it was a saturday and to call on monday. Onmonday when i called him he said he is outside he'll call me back in 30min once he reached office. I didnt get a call till 2 and half hours so i had to call him back, he asked me to put the system on remote which couldnt happen as my net connection was down. So i tried the next day, he is again on leave today. So i would request tvs electronics to please help me out, as i switched to tvs knowing about the performance of youyr products, but i reality your customer service is too poor, your service personal talks to customer in such a way he is doing a big favor to the customer. Would be better you send a service personal to check the printrer personally. I would request you to please do the needy at the ealiest as due this issue my business is getting hampered.

Warm regards

Sanoob kumar p
Proprietor
Ocean trades
Paradip