[Resolved] TVS Tyres — Cracks in grooves of tyres | |
I purchased ntorq in solar tvs on 15th oct 2019. During 4th service i found a crack in rear tyre and i reported same to service manager. He replied it is stone damage to tyre or could be cut due to some metal object. Since i had to no clue how it happened i accepted and moved further. Vehicle was done near 10000 kms. Later during 13000kms i found those cuts developed in all the groves of rear tyre. When asked during service they replied this is because i drove with less air. This i did not agree because every time i fill fuel i check the air pressure. I fought with them and later they assured this will create any further damage or air leak. It was 17000 kms when i noticed that cuts got severe with both front and rear and air started leaking very slowly... When contacted showroom saying that this quality issue of tyre because cuts are developed in every groove of tyre which clearly indicates that it is poor built quality. They say vehicle is out ot warranty. I had fought with them finally they say contact tvs. Now i have to replace both the tyres as it not safe to drive anymore My vehicle is just 1.5yrs old with chassis no Md626ag71j2la3556 Now i'm scared to replace again with tvs tyres and i dont trust any more. Planning to go for michelin. I have attached photos If your value your customer i need replacement of tyres Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved TVS Tyres customer support has been notified about the posted complaint. Verified Support May 20, 2020 TVS Tyres Customer Care's response Dear Seena R, Thanks for reaching out. We understand your concern. To assist you better, please DM us your contact number, email id and location.Thank You, Customer Care TVS Eurogrip Verified Support May 21, 2020 TVS Tyres Customer Care's response Dear Seena R, We haven’t yet received your contact details. Kindly message us the same, so that our customer support team can get in touch with you.Thank You, Customer Care TVS Eurogrip Verified Support May 22, 2020 TVS Tyres Customer Care's response Dear Seena R, We still haven’t received your contact details. If you need further support, please email us on: [protected]@tvstyres.comThank You, Customer Care TVS Eurogrip | |
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