[Resolved]  TVS Tyres — Jupiter

Avinash Panwar
Chandkheda, Ahmedabad
Date : 22/10/2021

The Sales and service Manager, TVS Ahmedabad

I purchased my TVS Jupiter on 11/03/2021 from STALLIONZ TVS Visat Cross Road, Sabarmati, Ahmedabad - 380005, Opposite Visat Petrol Pump, Ahmedabad. Since very first service in stallionz tvs service centre chandkheda survey no 217, opp. Swad ghatiya on 20/05/2021 with 380km, I face problem In front Tyre, air deflets in 3-4 days for which I had complaint them they did not solve problem. Again in second service on 31/08/2021 with 1550km they did not solve problem . After week I went service centre again and force to solve my problem then service centre give me a docket letter for TVS tyre C/O Jupiter Tyres, A-6, Sunbeem Complex, Nr Old Shadra Mandir, Ellisbridge, Ahmedabad, with a letter of service center which I am attaching below I went there twice and on 10/10/21 he sent me to shahibaug centre with claim docket letter which I am attaching below. On same day I went shahibaug stallionz service centre and met Mr Dhruvesh Patel there. He checked and said to resolve the problem of tyre and he offered me either I choose chandkheda service centre. I reached chandkheda service centre and where Mr. Anil told me to come on next day due to heavy workload on same day. On 11/10/2021 I reached Chandkheda Service centre and met Mr Anil . They were replacing my front tyre by any old tyre. It was very bad and poor impression by this type of work.
I am a small business person, I do not have enough time to keep going to the service center frequently to complain again and again. I am really harass by your staff and now I am fed up mentally. Kindly advice why this is happening and request you return the scooter otherwise give permanent solution by replacing with new tyre. Either you take necessary action or I will complaint in consumer portal. Its very serious matter from my side.

Waiting for your positive and immediate reply.
Avinash Panwar - [protected]
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Nov 24, 2021
Complaint marked as Resolved 
TVS Tyres customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2021
TVS Tyres Customer Care's response
Thanks for contacting us Mr. Karan Nirankari. We can assure you that this is not the experience our brand stands for and we apologize for the inconvenience. And also thank you for sharing your contact details with us. We will share your query with our customer care team. You will receive a call from the concerned person shortly . Thank you for your patience.
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