[Resolved] TVS Tyres — passion xpro - rear tvs tyre cracked on its side wall

SM_Ayub

Address:

Chennai, Tamil Nadu, 600100

I have 2016 passion xpro bike. Recently i noticed tyre has developed side crack which is unusual. This kind of crack can happen only if it gets dry rotten but i use the bike for daily commute. Tyre has 3/4 of its thread left but only thing is cracking. I read in online and everyone is complaining about the same thing. If its a defective product tvs should recall the tyres to maintain the brand name. Please give a solution for this.

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Dec 11, 2018

Complaint marked as Resolved

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TVS Tyres customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

TVS Tyres Customer Care's response Dear SM Ayub, ,
We have received your complaint, to assist you better request you to share your contact number, email id and location at [protected]@tvstyres.com, so that our customer support team can get in touch with you at the earliest.
Thank You,
Customer Care TVS Tyres

Verified Support

Dec 11, 2018

TVS Tyres Customer Care's response Dear SM Ayub,
We haven't yet received your contact details. Kindly share the same at [protected]@tvstyres.com, so that our customer support team can get in touch with you at the earliest.
Thank You,
Customer Care TVS Tyres

Dec 11, 2018

Updated by SM_Ayub I have sent the details from my personal Email to the [protected]@tvstyres.com. Thanks for your prompt response.

Verified Support

Feb 15, 2019

TVS Tyres Customer Care's response Dear Sm_Ayub
We hope that you are satisfied with our resolution. If you need further support, please email us on [protected]@tvstyres.com.
Thank You,
Customer Care TVS Tyres