TVS Tyres — Refund of Full security deposit/Running account amount

Dear Sir/Madam

I hope you're in your best health and your day has started on a good note.
I would like to draw your kind attention to my issue as I was a TVS Exclusive inner tube and LCV tyre distributor and proprietor of M/s Pahalwan Tyre Wale, Etawah, U.P.
Sir/Madam we think you're reasonable for resolving this issue we've been facing for months and in between this period. We tried each and every possible way to contact our Area Manager/ Senior Area Manager Mr.Ashutosh sir and Mr.Devesh Sir but they didn't take any action yet. You'll be surprised to know that despite our requests, they didn't even visit at our shop. We are not expecting such kind of behavior from professionals like them who operate in several cities So finally we are writing directly to you.
Sir/Madam we started our distribution work in the month of July 2021. Our first bill generated on 05/July/2021 and received the goods on 11/July/2021. Here I would like to mention that at the time of our initial billing they didn't provide us any authorised distribution letter/Banner/Certificate and that was not ordinary thing for us but still we ignored it because of goodwill of the Company.
At the end of July Mr.Ashutosh told us that a debit note will charge for your account. Hearing this we got shocked We asked the reason and he told us that there is a particular target have been decided for us in both segments. We told him that this is illegal because he never told us or mentioned about any such thing like target or Debit note at the time of proposal. Then he reassured us that this debit note policy will be applicable from the next month. There is a relaxation for initial billing month. After that we had completed each and every target .
After some time we complained Mr.Ashutosh about odd sizes billing which weren't in the demand but there was no action, after that suddenly we noticed that Mr.Ashutosh were billing LCV Tyres to another counter without our notice and that was fraud with us. So we decided not to work with such person who is unprofessional and ignorant. We are not questioning on his skills but that was not the way.
We asked him for the refund of Deposit balance and Running account remaining balance, a sum total of 50000+15086=65086.
After months of request we received a amount of Rs.44305/- on 14/Feb/2022. We told him that that is not the full amount and Since then they are not answering anything from us.
Sir we are not professionals but we personally think that TVS's training standards must be of high standard, however my area manager didn't reflect those standards at all. I would hate to see you lose any more good customers and goodwill.
At last thank you for your kind attention regarding this matter please refund our remaining balance as soon as possible. We're enclosing herewith the documents: Our cancelled cheque and Letter head.
Your kind cooperation will be solicited.

Sincerely

AFTAB WARSI
91-[protected]