[Resolved]  TVS Tyres — TVS Jumbo rear tyre 3.00-18

Hi Team,

This email is regarding the warranty issue for (3.00-18 TVS Jumbo (TT) SET).

I bought this tyre on (28 April 2017 6:31 PM) from "SANGAM AGENCIES" Sangam corner, 47, Saravana theatre road pirivu, Gobichettipalayam, Erode (Dt) - 638452.

I'm Safiullah M. I'm from gobichettipalayam. I bought this rear tyre for ( TVS Star City Bike). Im working in Bangalore and I was hardly using this bike when I come to gobi ( monthly once ). From beginning I was facing this Wobbling issue but I thought it was happening becoz of the bike. Due to this lockdown I moved to gobi. I gave my bike to service center and I got to know that "Wobbling" is not because of the bike it is because of the TVS tyre. I took the tyre & receipt and went to "SANGAM AGENCIES" to ask about the warranty. They denied to claim the warranty stating 3 reasons 1. TVS New tyre point is 10 but your tyre point is 4, So the warranty won't be claimed. But as per the TVS warranty procedure we can claim till rim.
2. Warranty period is over, for TVS tyres warranty period is 3 years - In case if it is only for 3 years. I bought tyre on 28 April 2017 and warranty period ends on 28 April 2020 but because of the Covid19 lockdown the shop remain closed so I was not able to claim the warranty before the warranty period.
3. Wobbing wont be considered as Manufacturing defect and TVS tyres won't consider Wobbing issue for warranty.After this I ask them to claim warranty but they ask me to speak to another person who claimed himself as ( Saravana Kumar - Sales, Teritory Manager for TVS Tyres, Erode District. His phone number : [protected])Saravana Kumar told it's waste of your time and my time TVS Tyre won't claim this for warranty. I asked him to provide me the written statement that TVS tyre company won't accept this for warranty. He told that he will check with service team and get back tomorrow morning.

Meanwhile I want to get in touch with TVS tyre customer care team to demand a explanation and warranty norms.