[Resolved] TVS Tyres — Tvs tyre in my hero passion x-pro developed cracks and air leakage.

[Resolved] TVS Tyres — Tvs tyre in my hero passion x-pro developed cracks and air leakage.

A AbhishekMatrix from Bhopal, Madhya Pradesh

Hi team, I own a hero passion x-pro and its fitted with oem tvs att230r, 90/90-18 15p as rear tyre. After couple of months of buying the bike the rear tyre was changed under warranty by a tvs tyre vendor but i have to pay a huge amount despite it was on warranty and had to get the tyre replace. Again after few months and a few thousand kms the rear tyre developed cracks and cuts as well as it started leaking air, not to mention that in my city the road condition is good and highways as well as city roads are too good. Why is that the same tyre is having too much problem. I have other 2 wheeler which i use on same city roads but never had had any problem but this specific tyre always had problem of air leaking from day 1. Looking forward to hear / resolution from you at the earliest. Regards. Abhishek chatterjee, Raipur (C. G) -492001 Was this information helpful? No (0) Yes (0)
Mar 17, 2017 Complaint marked as Resolved wow what a service, complain resolved within 4 hours of sending mail to TVS Tyre Customer care "[email protected]" The person sitting in Nagpur office called me up and fixed latest possible appointment with the Tyre vendor where i visited earlier and in no time the Raipur team reached to inspect the Tyre and recommended necessary steps to replace the problematic Tyre with the latest and better model of tubeless tyre than the existing one. I have to shell out a bit money due to Rubber Wear but its ok... as problem is solved... Thanks TVS... Faith Restored in the brand Again... TVS Tyres customer support has been notified about the posted complaint. Verified Support Mar 17, 2017 TVS Tyres Customer Care's response Dear Abhishek, We have received your complaint, to assist you better request you to share your contact number and email id at [protected]@tvstyres.com, so that our team can get in touch with you at earliest. Thank You, Customer Care TVS Tyres Mar 17, 2017 Updated by AbhishekMatrix Dear team, Already sent a mail to your above mentioned mail ID with captioned Subject as "TVS Tyre in my Hero Passion X-Pro developed cracks and air leakage." Please check and update. Regards. Abhishek Mar 17, 2017 Updated by AbhishekMatrix Dear Team TVS Tyre, I am very glad to say that the problem has been resolved in Raipur within a few hours of complain. I would like to thank you all for your kind and honest response to my complain and i am amazed to say that its been resolved within few hours. Though i have to shell out bit of money due to rubber wear, but at-last problem solved. Thanks and Warm Regards: Abhishek Chatterjee, Raipur (C.G) -492001 Mar 17, 2017 Updated by AbhishekMatrix Thanks TVS... Faith Restored in the brand Again... Verified Support Mar 20, 2017 TVS Tyres Customer Care's response Dear Abhishek, Thanks for your valuable feedback. We are glad to help you. Thank You, Customer Care TVS Tyres
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