[Resolved]  Twidpay — Refund not received

I am ordering jio Mart 2 April but I am cancelling this order because some items are missing but jio Mart refund to 2 April for Twid.pay but Twid.pay not transferred amount 1747 in my credit Card account i am mail to Twid.pay he provided me refund ID and told me refund amount transferred to your bank i am call to customer care he told me refund amount not received i am sending mail to Twid.pay but not any reply what we do