Twidpay — Regarding Payment not being refunded

Website:Twid

I tried order on westside online site and chose pay with rewards options the i payed through twid app and the order was not placed but amount of 2458rs got deducted.
Please help me with this I tried calling their customer care they are not initiating refund.
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Even i have the same problem. But I've made a payment for jio prepaid. If you got any solutions please help

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