Tyre On Wheels - Ramph Global Private Limited — Non Delivery and Non Refund OF AMOUNT

Address:

Mumbai City, Maharashtra

On 30th June 2015, At 10:57:37 I made an online booking of 4 set of Michelan Energy XM2 Tubeless Tyres of R155 product Type via Order Id TOW12341Jun142245(Recd this ID Later) of amount Rs.13303/- through HDFC Bank Internet Netbanking. While Making Payment the order ID was not generated instantly but the payment was Debited from My Account. So after few minutes I again make a payment of 13303/- on 30th June 2015, at 11:20:54 via HDFC Bank Debit Card and order id was generated as TOW12343Jun884783. I had a lodge a complaint with HDFC Bank on 30th June for the reversal of the first order made from Internet Netbanking but after 5 days it came to know that the amount was credited to the Merchant/Vendor On Communication with the Executive of Tyre of Wheels they told me that the product will be delivered in 3-5 working days from order date and only Order Id TOW12341Jun142245 Id will be taken in consideration and for the other ID TOW12343Jun884783 they will create a returned memo and refund the amount in my HDFC Bank Account. I Have Send them many mail for reversal of amount and delivery but a delivery failure is coming. The Product is not yet received for the Order ID TOW12341Jun142245 and the amount of 13303 for the 2st order id TOW12343Jun884783 is also not refunded.