Uco Bank — forcing pensioner to provide life certificate through cyber cafe

Address:

Howrah, West Bengal, 711302

My father is partially paralysed and was taken to uco bank jhorehat branch for providing biometric verification of life certificate but inspite of repeated requests they didi not provide any infrastructure for doing same but forced us to complete the proceedings from a cyber cafe. How does this audacity prevail on the part of bank and why does the headoffice or government does not look into the matter??