Uco Bank — misbehavior with disabled person from uco bank employee

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Respected sir
With reference to subject cited above i am going to recieve new atm pin at 2:15. I asked to counterperson to give my atm pin she asked to write application for pin. I write the application and give to counterperson she say wait i will give you than the a employee of bank say it's lunch time wait for half an hour. I argue why should i wait for half an hour you should complete your hand work and than go for lunch. Employee say it's my decision i will not givebefore 3 pm now go and do what you want.
This not good behaviour with disable person. So please do any necessary action.