Udaan — non refunding on payment

Address:

Ahmedabad, Gujarat

Hi, we have ordered on udaan b2b platform, we were doing business with them enrlier, we had done payment on 8th nov and as per company policy if we cancel order we get payment in 7 days, they refused to deliver material (Sugar) after accepting order, so we finally cancel the order, their regional manager mr. Rahul talati was in touch with us thorughout process, but till day we do not get any kind of supportfrom this company platform. Please help.