Udaan Complaints & Reviews

Dear Consumer Complaints Team,

I am writing to bring to your attention the poor quality of rice that I received from Udaan online shopping. I ordered Chand Tara 30kg and Abba Hujur rice 26kg, but the quality of the product was extremely disappointing. After contacting customer care and providing them with photos of the product, they agreed to a return and refund. However, after creating a return ticket, my return was rejected due to my alleged poor return history, which I find baffling as I have not returned any products in the last 2 years.

I have been following up on this issue since 31 July 2024, both on calls and emails, but have not received any satisfactory resolution. I feel cheated and frustrated by this experience and urge you to investigate this matter and take necessary action against Udaan online shopping for their unfair practices.

I look forward to a prompt resolution from your end.

Sincerely,
Kiran Mhatre
[protected]

I'm a medical store owner named Health & Cure Pharmacy located in Pune, Maharashtra. I used to buy medicines from Udaan. I am out of business now from past 1 year and I have some medicine from udaan to return which are very well under their expiry return policy. The only way to do that is via website or app and when I am trying to create a return I am getting the following message "You have crossed the monthly refund limit. You limit will be renewed next month. You can create returns again from". The same message I'm getting every month and when contacted to customer care they are just responding by saying someone senior will call me regarding the issue. I am never getting my issue resolved and this is causing me lot of inconveniences. Please help with the issue. Thanks.

WE ARE ISSUING THE LEGAL NOTICE FOR REIMBURSEMENT OF LOSS OF DAMAGES AND OTHER LEGAL COST FOR RS 50000 WHICH WE HAVE MENTIONED IN OUR EARLIER MAIL, REIMBURSE THE SAME IMMEDIATELY.
NOTE FOLLOWING ON VERY SERIOUS AND URGENT BASIS
1. WE WERE NOT DEFAULTER CLEARING THE OUTSTANDING AS YOUR EXECUTIVE HAS PAID THE OUTSTANDING ON COMMUNICATED WITH YOUR CORPORATE AND COMMITTED THE FRAUD AND MISTAKE BY YOUR EXECUTIVE,
2. WE ARE NOT AT ALL IN FAULT AND YOU WERE HARASSING US TO CLEAR THE OUTSTANDING, AFTERWARDS WHEN WE COMMUNICATED IN DETAIL FOR PAYMENT MADE YOUR EXECUTIVE HAS COMMITTED AND PAID THE OUTSTANDING WHICH WERE COLLECTED FROM US.
3. NOW REIMBURSE THE COST OF DAMAGES IMMEDIATELY AS MENTIONED IN OUR EARLIER COMMUNICATION.
OTHERWISE WE WILL BE COMPELLED TO TAKE ALL THE LITIGATION ACTIONS AGAINST YOUR DISORGANISED CORPORATE, WHICH PLEASE NOTE VERY SERIOUSLY.
1. Your recovery officer / agent is behaving in third category and out of the rules of central govt and reserve bank of India since long, but as professional business entity we put efforts to convince your executive but it has been taken and considered very lightly and more and more third category language is used for the recovery of the outstanding which is not payable by us as we have already paid to your executive MR. JADISH – [M] [protected] and he has several times given confirmation to your concerned department for the received outstanding, but your cheating and disorganized corporate is never considering and continue to harass the small business person.
2. Now as damages of business credential for which occurred Rs.50000 which is to be reimbursed the same immediately otherwise the legal actions will be taken against your cheating and harassing corporate and reported to all the concerned govt authority regarding your misadministration and misorgnisation.
Now take the actions to stop the third category behaviour and remove the outstanding of our unit and reimburse of damages of Rs 50000 immediately as explained above.

I am a buyer from udaan for more than year... beginning it was good but now they started cheating...
THEY ALWAYS SUPPORT SELLER &NEVER BOTHER ABOUT BUYER...

If you order in udaan you will select one product but seller will send you different damage product but Udaan will not accept buyer return & will always help fraud seller..

Be Careful UDAAN never accept return so don't buy in Udaan please buy in AJIO..br...

Udaan rejected retern even i have proof of missing item and different sex item recived.
order date[protected]
order id- ODA07PGRR6PGP7
order amount- ₹2, 182
Invoice ID- ST4C5N/[protected]

try return multiple time same order but reject with same reply that "poor return history" also have all order proof on my phone i can give all proof that why i am returned products also accepted good projucts just returned diffrent photo and defective matireal but without considering this directly blcoked my return

I paid online for an order on 22nd August 2022, when delivery came it was showing COD, I checked with customer care they said money will get refunded within 10 working days, after 10 days I didnt get refund so I contacted customer they gave me incident ticket and said they will resolve in 2 days. I have been hearing same thing again and again that they will resolve in 2 days. It has been three months still I didnt get refund.

Driver bus bahut dhire chala rha h aur complaint karne par aur dhire chala rha h plz action against him
Bus no DL1PD 2591

Iski wakah se train nikal gyi meri

I purchased from udaan on 13/10/2022 and i used 1271 coins from my udaan coins and next day I cancelled the order on 14/10/2022 order are cancelled but my used coins is not refund in my account i have already complained customer support but they are not solving my issue they says wait 2-3 day only but since 20 days but still my problem is not solving

I purchased mobile on Udaan but blocked Flipkart because it was take in smart upgrade plan but I paid all amount

I am purchasing some produscts of electrical from udaan app they are not accepting a return request for any product after give a warranty and also my product syska 15 watt led bulbs is in inwarranty

My order was slated to deliver by 22nd August which was placed on 11th August.
It is never delivered, every day it will be sent for delivery and the agent says order is not loaded.
I'm calling customer care on daily basis, they have been unable to resolve the problem.
I have already paid for the order and also lost my customer, time and peace of mind.
It's mental torture on daily basis.
Customer care has 0 information, I have got no help from anyone in Udaan.

I have ordered product from udaan of 47000 but i have received wrong product… And first i got a credit from udaan side 120000 ..I have clear all the amount accept 47000 because i have received wrong product of that..The udaan collection person and sir have told me that clear due accept which you got wrong product we will settle that but after clearing my due they have not settled yet please slove my problem..

I have registered my shop under Udaan company since long and also made a lot of successful transactions with it. My last order was placed for 8pcs of Indian Saree worth of Rupees 7535 after verifying it's descriptions. When I received the items, it was purely fake and it's quality is not expected according it's description. I placed return request but after 2 days of the request, it was rejected by the company. Now I became victim. What will I do with these fake products.

This IFMR capital company has changed its name to Northern Arc Capital (www.northernarc.com) and it has its lending partner 'Udaan' to lend loan for any business, same fraud has happened with me and i contacted to everyone but no satisfactory response from anyone of them so filed a Police FIR against the Udaan since they are the lending partner and due to this the outstanding business loan is being displayed on CIBIL and impacting CIBIL score....

Dear Sir
From udaan company expire food product has been delivered on 17/03/22 invoice no is GY7Q31/[protected]. in this tin coca cola was expire product which i created return on 23/03/22 but till now there was no refund no one has come, but today they came to pick up they are showing me return of 24 case product when i have purchased 1 case amount also shows for 1 case. but your great employee is not taken the product when i told him that i will file case then he said, you know court where is there, you know any lawyer or you want any lawyer number, you know any judge. so 1st thing is your company sending expire products in top of that udaan employee speak arrogant he not feeling guilty for that when they have delivered expire product they are asking before taking delivery why you don't checked. i am asking before sending products why udaan employees don't checked. udaan people are giving products free for customer. what kind of rubbish service your company is providing employee number is [protected]

udaan company is thinking that no one will touch us we don't care any government or court.

this is the behavior o[censored]daan employee

My order id #1709 and i Debit the amount 249 but order details like track order arrived date is not showing on browser... kindly refund my money back

I order a shoes, colour is black and udaan delivered a grey and wrong shoes .

This company is fake and no return policy.

Hello there
My self anuj chhabra.my account on udan company is [protected]. I have order 5 pcs phn Micromax x749 amount is 5170rs on Feb 11. The delivery date is 18feb I have open the delivery box I saw my phn x749 is missing. I have received empty box and two another old phn so I have raised complaint in customer care but my complaint ignoor by udan company. I have all proof or video avidence in this case. But I do not have any solution. Plz resolve my problem.
Order I'd -ODA0M7RNBJDWGA
mail id [protected]@gmail.com phn no-[protected]
I have received bill by udaan seller is this. Quiss enterprises. E3/112 Shardha complex 10 no. stop, arera colony, Bhopal Near chappan Bhog 10 no. Bhopal, Madhya pradesh -462016 GST NO-23AWLPS6173M2ZT Invoice id-QE/20-21/6522

Hi,

Kindly find the details of a transaction below which was not credited to merchant account.
The transaction was successful from my as confirmed by Amazon.in through the upi ID ([protected]@apl)

Payment date: 24th July, 2021

Amount: ₹ 340

Paid to : Udaan UPI ( [protected]@yesbank)

Transferred to account number:[protected]

Transaction reference ID :[protected]

Kindly check the status of the transaction mentioned and either refund or credit the same to merchant bank account.

Bank statement and Amazon statement attached herewith for your reference

I ordered the product from Udaan company and I gave them 100 rupees coins as money their delivery boy refused to take the coin after that I called the customer support of the Udaan company and I told them that your delivery boy is refusing to take the coin then they replied that we do not accept payment in the form of coins, you give us a note

Respected sir

I ordered through udaan
1*840(M L Xl XXL)
2*840(M L XL XXL)
1*840(M L Xl XXL)
1*1155(M L XL XX)

I ordered total 20 shirts bt I got only 16 shirts and also get different which I have ordered

When I call to customer care they told me u can’t return this .

Seller name
Advance 18
f106 Dadar Manish market near Dadar station jb Mary Dadar West MUMBAI 400028

Ordered through UDAAN

Area manager contact [protected]

Please solve my problem as soon as possible

Your faithfully
Keshav jaiswal
Gopi fashion
Handymana rewa
Mob [protected]

Sir maine udaan ki app se ek product mangaya tha but wo product ki quailty achhi na hone ki wjah se maine return request dali but return apporved hone ke baad unki tarf se product return nahi kiya gaya uske baad maine customer care par kai baar complaint ki but unhone bhi time dekar taal diya mera return nahi accept kiya kripya mera problem ka solution kar de...

I purchase a mobile vivo y 91i on 13th march 2020. But i found a keypad old tembo phone. Regarding this i call uddan help center. He give believe me that your product is return & your amount is transfer your account which add in app. But pickup is no collect two months due to lockdown. After lockdown i call uddan help. Than status show return pickup but next day show return cancelled. I again call than change status & return pickup. This event many times. Finally i asked help center i have no any call or massage & no body come for return. Than he said your pickup is not return due to company folt. Your refund is send your account on 19th jun 2020. But i not found any refund. Than i again call he said your return is cancelled from team you have no found any claim.. I have videos & call recording for solid proof.

This is about the udaan app they are took my order but at the time of delivery they change the status to deliver however i haven't received the order when i call to customer service they ask me to order again with the updated price so they display wrong price and at the time of delivery they will either ask to cancel or ask to order again with the new price.in short they will making fool to shopkeepers and wasting the time as well.

Hi, we have ordered on udaan b2b platform, we were doing business with them enrlier, we had done payment on 8th nov and as per company policy if we cancel order we get payment in 7 days, they refused to deliver material (Sugar) after accepting order, so we finally cancel the order, their regional manager mr. Rahul talati was in touch with us thorughout process, but till day we do not get any kind of supportfrom this company platform. Please help.

What kind of service you are giving to your customer.. You dersver complaint in consumer foram

Your delivery team is saying they have not found address.. But they not failed a single call to me.. And more intersting thing o. Same address they already deliverd before... Again intersting thing your customer care executive is saying i am unable to found your address and denied to give information about my order without order i'd.. And you deserve complaint in consumer foram and going to put complaint against you

What kind of service you are giving to your customer.. You dersver complaint in consumer foram

Your delivery team is saying they have not found address.. But they not failed a single call to me.. And more intersting thing o. Same address they already deliverd before... Again intersting thing your customer care executive is saying i am unable to found your address and denied to give information about my order without order i'd.. And you deserve complaint in consumer foram and going to put complaint against you

I am registered as an seller on udaan. On 30th july 2019 i had received an rto parcel in which totally different products i had received even the parcel was different. I mentioned in their menifest that the parcel is different and immediately called customer care to inform the same. I had taken unboxing video as an proof that the parcel is different and it was'nt qc pass and totally different old used jeans were their in it. I submitted every proof to the seller team o[censored]daan. After calling every day for their reply they reverted me on 7th august 2019 saying that in the internal investigation we found that the parcel is not altered and it is qc pass so we cannot refund the amount rs 22334. As an seller i cannot bear this much of loss. And this has not only happend with me but with the other 2 sellers as well. Now company is not refunding me the amount. Complain id was sra57pq. Order id odjnc563275h0g. Kindly help.