Udumalai.com — online book delivery

Hi,

I had ordered 4 books in online through - https://www.udumalai.com/ on 01-aug-2020. The order id is u116846.

But the books are delivered until today (31-aug-2020). Whenever, i call them at[protected], they were telling that they are yet to get those books from the publishers but no update on the delivery. I had dropped them a mail [protected]@gmail.com and sent a whatsapp message at[protected] as below:

Hi udumalai team,

I had ordered below 4 books on 01-aug-2020 and the order id for your reference is u116846.

But i haven't received it and whenever i call the number [protected], they would say that the book was not received to udumalai.com and it will be sent in 2-3 days. But i could see that it is not progressing.

So, i would like to cancel my order and kindly process the refund.

நிலம் - (:.) - பவா செல்லத்துரை
1 nos 150.00 150.00
நான் வடசென்னைக்காரன் - (:.) - பாக்கியம் சங்கர்
1 nos 180.00 180.00
வடசென்னைக்காரி - (:.) - ஷாலின் மரிய லாரன்ஸ்
1 nos 180.00 180.00
சாமிகளின் பிறப்பும் இறப்பும் - ச.தமிழ்ச்செல்வன்
1 nos 50.00 50.00

But there is no initiative for the refund also. The problem is that they neither deliver the books nor the refund.

Kindly ado the needful.