UGVCL — Power Cut of My Home- Without Prior Notice

Address:

Shela

DATE OF INCIDENCE- 23 - FEB -23
Time- 8.30 am
Issue- Power Cut without intimation

Details -
I have not received physical bill - and got only the online bill on email on 29- Jan which was in spam and i missed- the due date- today I am facing a power cut since past 8 hrs and there is no intimation about Why it has Happened-

Then i checked my Bills - It Show 616 is Due- Which i paid immediately

Now upon Calling- UGVCL Customer Care- Is not behaving rightly- Talking to me as if i have done some crime

I asked why the power Cut Happened- They said due to non payment-

How come a Electricity can be disconnected without intimation to the customer -

They adamantly said- We do not provide any notice

Now i am here in my office and my elderly mother is suffering without Internet- Lights- Fan - Ac - anything-

Even after paying the bill online- They said i have to visit the office and Still pay the penalty - and that too - and cannot be done online

I have been harassed - and Now i need this Rule to be looked upon-

Need Compensation for the torture & harassments

A compensation for causing mental and physical agony