United Bank Of India [UBI] — about atm transaction

Address:

Hooghly, West Bengal, 712201

A/c no.[protected], brajadulal biswas. Transaction no.[protected]/[protected] - dtd. 21/11/17, atm slip shows "customer forgot to collect cash." we went to withdrew cash from the atm machine o[censored]bi mahesh branch, serampore, wb.
Complain lodged in ubi mahesh br. On 22/11/17. But today - 02/12/17 we received a message that the abovementioned transaction is successful and complain is rejected. But we didn't receive any cash till today! Please look into the matter seriously! If you want please check the cctv footage of the concerned atm counter.