United Bank Of India [UBI] — aeps withdrawal amount is not refunded

Customer name - jamuna bauri
Account no[protected]
Ifsc - utbi0ccmf41
Transaction id[protected]
Date - 13/04/20
Transaction mode - aeps
Amount - 5000
This customer withdrawal rs 5000 from my csp but the amount was not credited to our csp portal and after the transaction was failure the amount is not refunded yet to the customer account. Pls refund the amount soon.