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United Bank Of India [UBI] — amazon account to ubi account created money

I ordered a product from amazon. But my order was cancelled on 08.05.2018. I paid through debit cards which amounts is 22150/-. This amount is not credit on my account. My account no[protected]. United bank of india. Ifsc code - utbioniif95. Reference no[protected]. I want to do charge dispute file. Please help to refund my cash on my account. Branch code niif95.
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Yesterday I have pay 500 Rs to TIKONA QuickPay. but they say we noy getting our amount. from there side there is no pay. but from my account amount was deducted. how is is possible.
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Account balance available but not withdraw
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