United Bank Of India [UBI] — atm machine retracted cash after 10 seconds by ubi atm

ProfChittaranjan Nayak

from Kharagpur, West Bengal

Address:

Paschim Medinipur, West Bengal

I have requested to withdraw rs1000 on 05/02/2018 at 19:13 evening at ubi atm at talbagicha, kharagpur (Transaction id 636458) with my rupay card [protected] and 2*500 =1000 note comes out from machine. But atm machine gives only 10 seconds time to collect money else cash is retracted back by atm goes into the machine. Unfortunately, i got late to collect money and the machine retracted my cash at that moment i luckily able to hole one 500 note and another 500 note gone into the atm machine. Many times i have complained regarding this instance to ubi. But they rejected my complaint saying the transaction is successful. My account (A/c no.[protected] is debited by rs. 1000 and i got only rs. 500. Either they did not count the currency in the machine or they are intentionally declining to credit rs 500 in my account saying that transaction was successful and the retracting option was disabled by the banking regulations but in reality it is not disabled in the machine and in reverse of the atm slip it is mentioned very clearly that the customer should ensure to collect the cash within 10 seconds else the atm will retract the cash. But this statement written on the back of the slip the don't even agree to admit by saying that these paper are old slip. I have complained in the branch at prembazar (1040), 5 times at online ubi grievance, 2 times at banking ombudsman but no help.

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May 22, 2018

Updated by ProfChittaranjan Nayak I have requested to withdraw Rs1000 on 05/02/2018 at 19:13 evening at UBI ATM at Talbagicha, Kharagpur (Transaction ID 636458) with my Rupay card [protected] and 2*500 =1000 note comes out from machine. But ATM machine gives only 10 seconds time to collect money else cash is retracted back by ATM goes into the machine. Unfortunately, I got late to collect the money and the machine retracted my cash; at that moment I luckily able to hold one 500 note and another 500 note gone into the ATM machine and shutter was closed . Many times I have complained regarding this instance to UBI. But they rejected my complaint saying the TRANSACTION WAS SUCCESSFUL. My account (A/c No.[protected] is debited by Rs. 1000 and I got only Rs. 500. Either they did not count the currency in the machine or they are intentionally declining to credit Rs 500 in my account saying that transaction was successful, and the retracting option was disabled by the banking regulations but in reality it is not disabled in the machine and in reverse of the ATM Slip it is mentioned very clearly that the "CUSTOMER SHOULD ENSURE TO COLLECT THE CASH WITHIN 10 SECONDS ELSE THE ATM WILL RETRACT THE CASH". But this statement written on the back of the slip; they don't even agree to admit this by saying that these paper are old slip. I have complained in the branch at Prembazar (1040) 2times, 5 times at online UBI Grievance, 2 times at Banking Ombudsman but no help. Please do the needful and direct the bank to credit Rs 500 in my account.