United Bank Of India [UBI] — Kv fee receipt not generated

Address:

Kendriya vidyalaya Amritsar, Punjab

Dear sir
1. My students I'd is [protected] and name Sandeep Singh. My online fee payment Rs 3150 is debited on 12 April 2021 from my account my transection I'd is[protected] but the message is shown in your website in payment status is "Initiated but not completed".
2. Screenshot attached.