United Bank Of India [UBI] — no response from united bank of india for money theft grievance

Address:

641006

I don’t know how many mails i should be typing to get my hard earned money back. Some flashback about the things that happened and the purpose of the e-mail: i hold a current account[protected] of proplus logics business in united bank of india, saibaba colony branch, coimbatore. Few unauthorized atm withdrawals / debits occurred on the 26th july 2018 at 11:55 pm in my account. An amount of rs.80, 207/- (Eighty thousand two hundred and seven) was debited from my account. The withdrawal was done as 8 transactions each rs.10, 000 + bank charges rs.23. The next day morning (27th july, 2018) i rushed to the bank to report the fraudulent transactions and gave written complaint about the same and blocked the debit card. The card details and the pin weren’t shared to anyone.

According to the rbi’s notification, the customer is said to be zero liable under the condition “third party breach where the deficiency lies neither with the bank nor with the customer but lies elsewhere in the system, and the customer notifies the bank within three working days of receiving the communication from the bank regarding the unauthorised transaction.” and it is also said that “on being notified by the customer, the bank shall credit (Shadow reversal) the amount involved in the unauthorised electronic transaction to the customer’s account within 10 working days from the date of such notification by the customer (Without waiting for settlement of insurance claim, if any)”

But the money is not refunded yet nor is any action taken for the money loss from the bank side. The bank doesn’t fail to debit money for maintenance charges or ledger charges or whatsoever charges but why the action not been taken for this case. A police complaint also has been raised for the same. What more is expected from my side to get the money back? Should the bank be blamed or the government is blamed?

Due to the loss of money, the company underwent a huge loss. The company was not able to credit salary for the people working. Who will pay for the loss? The person whoever is reading the e-mail, for you this 80, 000 rupees may appear to be very petty. But for a startup company like mine is huge money. Where can a common man, middle class person keep the money safe? At home or in office? Scared of thieves.in banks! Worst. Petrified of fraudulent transactions!! This is the state of digital india where prime minister shri. Narendra modi pushes for less cash economy.

If the bank officers / manager is called, they says that they are busy with audits, closing statements and what not. Are we free here the full time to disturb them? I run a company and i have more responsibilities to look over. Agreed that they are busy but does not have time to look into the case. This also is part of their duty. As per the latest communication from the bank, they said that it is waiting for their md’s signature and should be receiving it by feb 28th 2019. No response after that. How long should i wait for my money. It is close to a year now. Still haven’t got my money. What more should i do? Bank doesn’t even give a minimum safety to the money deposited. Then what is the need for maintenance charges?