University Of Madras — Certificate delaying and arrogant speech

I m jaganathan i have finished my B.sc degree in 2007 and lost my certificate thro the years. Went to work immediately due to the family situation. Now i want pursue my career i have applied for duplicate copy of B.sc certificate in November 2022 and went through all procedures and payments properly as per the staff guidance. But since November 2022 they are arrogantly making me to roam all places and asking to come on other hectic day.
My family depend on me as i m the sole breadwinner...i cannot take often leave from my office...but the government staff telling me that he can take leave for 20 days and what i can do with him and he dont have fear for higher officials. He tells me that i can complaint wherr ever i want to and he does not care about anything and he cannot be done anything. I m just frustated and i m not able to do work kindly help me please
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