University Of Madras — Did not receive my degree certificate

I would like to put forward a request, to help me receive my degree certificate. My name is Bobby Dessa with Enrollment no. A15510UBA6008, course: BBA – Bachelors of Business Administration between the year of 2015 to 2018 and I had written my last exam in December 2018. I had gone to Madras University, Chennai physically to collect my degree, but the University did not have my certificate. I had applied for a duplicate degree certificate in the university as well dated on 19/09/19. I paid all necessary amounts, purchased the envelope for the degree certificate and had given it to the university for them to send it to me at the given address. I have already received a course completion certificate and provisional certificate as well. Necessary documents have been attached for your reference and as a proof.

It has been 5 years already since I have been waiting for my degree certificate. I have spent a lot of money to travel from Muscat to Chennai, travel cost, hotel cost, payments for duplicate degrees etc. Yet I have not received anything. It has made it very difficult for me, as I am not able to apply for jobs or further studies. It is my humble request to help me, sort this out and get my degree certificate as soon as possible.