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University Of Madras — Exam result marked as absent

Me and my husband do MBA marketing management through distance education. The result for final semester which took place in November 2020 was published yesterday. As per the instructions, we submitted both our exam papers on the same day of exam through courier service. The published result showed PASS for my husband and ABSENT for me. How could this happen when both o[censored]s send it through same courier service.
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