University Of Madras — Not issued my provisional/convocation certificate

Respected sir/madam
Am musfira banu batch2012-15 completed my bsc.psychology 2yrs in coimbatore and final yr in mgr janaki college affiliated to Madras University but I haven't received my provisional/convocation certificate till date Aug 2022. Because of this transfer they keep on saying green ink has to be solved but I really don't know 7yrs over but still they were solving or not even opened. Am really very very depressed mentally, who is responsible for my health sir am a disabled person I can't travel alone my family members also I have to take along I have provided all my details in University they do have, 2days before also I went and gave. plz sir plz do the needful asap
Thank you
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