University Of Madras — provisional certificate not received

Address:

Ambit IT park, CSS corp, Chennai, Tamil Nadu, 600058

Hi sir

I did my m. Sc cfis (Reg. No:c17101pci6024) of the year 2017-18. I yet to receive my provisional certificate. University has sent it to my temporary address, but now i shifted to another place, so it bouncing back to university. I went to university to get the certificate, they say it's not with us reach the post office. So i went to post office they say vice-versa. Please let me know how i get the certificate.