University Of Madras — why madras university distance education have contact numbers

Address:

Chennai, Tamil Nadu

I just curious to understand why madras university distance education will have contact numbers if they are not willing to attend phone calls. I tried multiple times in working hours but no one attending the call.. If someone attend by my luck they looping me to another number. This will be going on continuously and no support and solution. I'm not studying my mba for free. I have paid my fees and expecting service from them. There is no proper escalation matrix. I'm calling for my elective books and there is no response from them. I visited university multiple times but they saying no stock.. Exams are started when they are ready to provide elective books

Thanks
Balu
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