University Of Madras — Wrongly marked absent for exams

I am writing this on behalf of (P R Hemalatha), and Nilofer Arshad

We got the exam results and we have been marked as absent for one exams though we have actually written the exam in the correct exam center. The details are as follows

P R Hemalatha (one exam marked absent)
C19105PPC6005
Subject Code: PCY1D
Subject Name: Developmental Psychology
Center Code: 2522

Nilofer Arshad (one exam marked absent)
A19105PPC6046
Subject Code: PCY1E
Subject Name: Positive Psychology
Center Code: 2522

We wrote to three other university emails and have not received any response yet.we are folloing up since July 2020

Please help