Upbhokta Suvidha Kendra — No reply on pan application

Address:Kapurthala, Punjab, 144411
Website:nsdl

I want to ask just that is the online working is done to make work easy or more tough.20 days before i applied for pan bu after some day they send me mail my document has been rejected .i send them my adhar card xerox.after rejection i said them to contact and they are not repling me any thing.what i do.
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    Phagwara
    Punjab
    India
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