UPI — amount received got reversed... not received to either party sender or receiver after reversal

I got money through upi mode on 30th dec but suddenly it get reversed and amount debited from my account...

sender who send the money also not received back after reversal...
today 15 jan 2018 the amount still not received back either to sender or receiver
utr no.[protected].
i talked to bank they told me talk to 3rd party whose platform you used...
and when i discussed matter with phonepe app's customer care service they told me talk to bank...
kindly resolve the matter as both party not handling the matter... and i am helpless because of this scenario. & not getting any platform to complaint the issue.